Our Customer Service Department is available to assist you should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us within 48 hours of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem. Prior to returning any items, please contact the Customer Service Department to obtain an Return Material Authorization (RMA) and shipping instructions. A return authorization will ensure the safe and proper handling of material and enable us to expedite a resolution. Items returned without prior authorization may not be accepted. Shipment of authorized returns should be made within 14 days of the issuance of the RMA.
We will do our best to fulfill requests to return material. However, in order to maintain the quality of our products and continue to provide competitive prices, certain items may not be returned for credit. These items include: diagnostic reagents; refrigerated or frozen products; reagents and standards which have passed their expiration dates; custom products or special offers; products missing labels, parts, or instruction manuals; and books, computer software and equipment removed from their original packaging. Returns accepted for items ordered in error may be subject to a 20% processing fee and all returns must be returned within 14 days of purchase. Unless the item is faulty the cost of return shipment will be at the customers expense.
Cancellation Before Shipping
We will do our best to fulfill requests to cancel orders before shipment has occurred. However, in order to maintain the quality of our products and continue to provide competitive prices, certain items may not be cancelled. These items include: diagnostic reagents; refrigerated or frozen products; custom products or special offers. Cancellations accepted for items ordered in error may be subject to a 20% processing fee.