Consent and Data Transfer
By giving your personal information to us, which includes information furnished during a pre-registration, online order or registration process, you agree that we may collect and use such personal information and other information in accordance with the terms and conditions of this policy
Information We Collect From You
Personally Identifying Information. When you fill out an online order or registration form on our Site, we may collect personal contact information such as your name, address, company name and address, e-mail address and billing details. In addition, environmental variables (such as Internet Protocol addresses) for system administration of our Site and aggregate visitor information are recorded. The information collected while you are a visitor on our Site may include the Uniform Resource Locator (URL) of the site you have just come from, which URLs have been visited on our Site, what browser is being used, and what Internet Protocol (IP) address you used to get to our Site.
User IDs and Passwords. These fields uniquely identify you and help us to provide you with access to your profile areas and to protected content. They also help ensure that only a person with your user ID and password can access your content and order products from us.
Account Information. This information tells us the specifics about who you are, how to contact you, and your shipping and billing information. This may also contain any preferences you have provided, such as products regularly ordered and terms of payment. With this information, we can fulfill your orders and better provide you with personalized services.
Transactions. Shows which products and services you have requested.
E-mail Correspondence. An e-mail address is required to register on the Site. This is used to raise and respond to issues and inquiries of all types. It is also used to distribute information about our products and services.
Customer Feedback. Provides a mechanism for requesting information from Chembio. It is also used to tell us how we can improve our products, services and Site designs.
Non-Personally Identifiable Information. This refers to information that does not by itself identify a specific individual. We gather certain information about the use of our Site by our visitors. This information is then compiled and analyzed in a way that generally does not identify our visitors personally.
Protection of Your Information
The personal information you provide online is retained for only as long as there is a legitimate business or legal requirement to do so. We protect the personal information you share with us. For example, if you make an online purchase, our third party contractors ensure that your details are never transmitted unless there is a 128 bit encryption and your data is also shielded behind their firewall. Access to your personal information is limited only to those Chembio' employees, and/ or authorized third parties who need it to fulfill your order, to communicate with you about your order, and to provide you with promotional materials of, including, without limitation, Chembio or third party contractors.
To prevent unauthorized access, maintain data accuracy, and ensure proper use of your information, we and our Web Site contractors have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Use of Your Information
We use customer contact information to personalize the types of information you receive from Chembio, to tell you about our company and opportunities we think may be of interest to you, to determine customer satisfaction with products and/or services we have provided, to improve the operation of the Site or to compile aggregate statistics of visitors to our Site. Please refer also to our discussion of "cookies" below.
Information about particular transactions, such as product purchases, is maintained in our databases in the same or similar manner as such information is maintained for transactions which are done by telephone, fax, etc. This information is used by us for ordinary business purposes, such as order processing, delivery, etc. We sometimes also use this data to establish a profile for your company, or collectively for some or all of our customers, to help us make business decisions, such as what kinds of new products we should be developing.
Occasionally, we may be required by law enforcement, government contract administrators, and/or judicial authorities to provide personally identifiable information to the appropriate governmental or regulatory authorities under applicable law, regulation or the terms of government contracts. We will disclose personally identifiable information upon receipt of a court order, subpoena, or if required to co-operate with law enforcement investigations or government contract compliance reviews. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful to the extent permitted by law.
We sometimes provide links to third party Websites. Such links are provided for your convenience only and will be easily identifiable because they will not have our logo on them. Since we do not control these Websites, we assume no responsibility for the (privacy) practices of sites to which we provide links, and we encourage you to review the privacy policies posted on those, and all, third party Websites.
We do not knowingly collect personal information from children under the age of 18.
Accessing and Updating Information
Please notify us of any changes in your name, address, title, telephone number or e-mail address. You can correct your personally identifiable information yourself using My Profile, or by contacting us with a request for your change. You may ask to have the information on your account deleted or removed; however, because we keep track of certain transaction information, such as past purchases, and other similar information, for legal compliance purposes (including company bookkeeping), you may not be able to delete certain information.